Refund & Refill Policy

1. The Short Version

We aim for reliable delivery every time, but Kick's own systems and algorithms are outside our control, so some fluctuation is possible. The sections below spell out exactly what's covered and what isn't.

2. If Something Looks Off

Our delivery methods are built for high retention. If an order still doesn't look right, our support team reviews it — here's what speeds that up:

• Contact support with your Order ID and Kick username.
• Your channel needs to still be public and active.
• We review each case individually against the order details and delivery status.

3. When a Full Refund Applies

You're eligible for a full refund if:

• Your order hasn't started processing within 48 hours of placing it, and you'd rather cancel than keep waiting.
• We're unable to deliver the service due to an error on our end.

4. When It Doesn't

We don't issue refunds when:

• The order has already started or completed successfully.
• The Kick username entered at checkout was incorrect — double-check it before submitting.
• Your account gets banned, suspended, or set to private during or after delivery. Those are Kick's moderation decisions, not something we control.
• You ordered the same followers or views from another provider at the same time, which makes it impossible to tell whose delivery dropped.

5. Before You File a Chargeback

Talk to our support team first — most issues get resolved with a refill or a straightforward refund faster than a dispute with your card issuer or PayPal would take. Refunds are credited to your account wallet balance, including any PayPal processing fee you were charged. Fraudulent chargebacks result in a permanent ban from using our services.